Help Desk Manager
Felicity serves as Help Desk Manager and is responsible for supporting the firm’s applications, technologies, and infrastructure. She utilizes her leadership and critical thinking skills to manage escalated issues while providing superior service for the user experience.
Felicity began her career in 1998 and joined Boston Trust Walden in 2022. Prior to Boston Trust Walden, Felicity worked at Tocci Building Companies, Feely & Driscoll, and SUEZ LNG NA/DISTRIGAS. Most recently at Tocci Building Companies, Felicity was a Network Manager, responsible for oversight of all help desk support issues including Office 365 adoption, vendor management and server migration. Felicity earned a BS in Management Information Systems from Northeastern University.